Visitor Information - Southeast Louisiana Veterans Health Care System
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Southeast Louisiana Veterans Health Care System

 

Visitor Information

 

Modifications to Visitor Policy Due to the COVID-19 Pandemic 


General rules for visitors:

  • All visitors must wear a mask. If needed, masks will be available at screening stations.
  • All visitors must use a medical center entrance with an established screening station during screening station hours.
  • Each visitor must be screened for COVID-19. Screeners will look for fever, influenza-like symptoms or known exposure to the coronavirus.
  • All visitors must abide by physical distancing and hand hygiene guidelines posted throughout the medical center.
  • All visitors must abide by updated visitor guidelines posted at screening stations and on the SLVHCS home page.

Rules for visitors accompanying outpatient visits:

  • In general, a visitor will not be allowed unless he or she is deemed an essential visitor, meaning the visitor’s in-person presence is necessary for the patient’s care. Examples of essential visitors include a family member escorting a Veteran home after a procedure involving sedation or a caregiver required to provide care for a Veteran due to specific needs related to the Veteran’s disability.
  • Only one essential visitor will be allowed to accompany a Veteran receiving outpatient care. If a Veteran arrives with additional visitors, screening station staff will work with the Veteran and visitors to provide guidance on a case-by-case basis.
  • Except for recognized surrogates, visitors under the age of 18 are strongly discouraged from entering the medical center. If a minor must accompany an outpatient visit, the minor must remain with the Veteran while in the facility. If the nature of the visit prevents the minor from staying with the Veteran at all times (example: during a procedure), the Veteran must make other arrangements for the minor’s care during the visit. Patients may not leave minors in the medical center waiting areas.

Rules for visiting inpatients:

  • Inpatient visitation remains limited due to the elevated risk that COVID-19 may pose to hospitalized patients. Inpatient care teams will provide opportunities for Veterans to connect with their loved ones through non-face-to-face methods.
  • If the primary treating team decides that a face-to-face visit is essential to the patient’s care, the team will issue a nurse text order. In those situations, one distinct visitor will be allowed per day.
  • If a face-to-face visit is deemed essential due to end-of-life care, limited visitation may be allowed as recommended by the primary treating team via a nurse text order. In these situations, multiple visitors may be allowed. These visits may also be allowed outside normal visitation hours if recommended by the primary treating team.
  • Except for recognized surrogates, visitors under the age of 18 are strongly discouraged from inpatient visitation. However, minors may be allowed for end-of-life visitation as outlined above. 
  • Inpatient visitation requires each visitor to pass COVID-19 screening.
  • Each visitor must remain in the patient's room for the entire visit.

Rules for visiting Community Living Center residents:

  • Visits with Community Living Center residents remain restricted due to the elevated risk that COVID-19 may pose to this group.
  • Community Living Center visitation guidelines and processes may change often due to current circumstances. 
Locations
Southeast Louisiana Veterans Health Care System (SLVHCS) proudly serves Veterans from a 23-parish area in southeast Louisiana by offering primary and mental health care within 30 minutes of home for 90 percent of our enrollees. SLVHCS consists of the New Orleans Veterans Medical Center and seven community-based clinics in New Orleans, Baton Rouge, Hammond, Slidell, Houma, Franklin, Bogalusa and St. John Parish, with dental clinics in Mandeville and Metairie.

Security
For the safety and security of our Veterans and staff, SLVHCS has federal Police Officers stationed at all our community based outpatient clinics, including the main facility at 2400 Canal Street. Officers patrol the main facility and parking lots 24 hours, seven days a week.

For Police Service administrative assistance call 800-935-8387 ext. 72213 or (504) 507-2213.

For non-emergency Police assistance call 800-935-8387 ext. 72011 or (504) 507-2011. 

In an Emergency, call 800-935-8387 ext. 72010, dial 33333 on an internal line, or call (504) 507-2010.

All SLVHCS facilities are federal property. All persons and bags are subject to search. In addition, no weapons, alcohol or illegal drugs are permitted at any time.

Parking
Limited free parking is available for patients at all facilities on the day of treatment. 

At the New Orleans VA Medical Center,

  • Patient Parking Garage access on Galvez Street
  • Speed limit is 5 MPH
  • Front end parking only
  • Valet parking is available during regular business hours

Shuttle Service
Shuttles are available to take patients to the New Orleans VA Medical Center from the community-based outpatient clinics. 

Wheelchair Assistance
A limited number of wheelchairs are available for your assistance. When you arrive for an appointment, please inform the parking attendant or patient guides and one will be provided for your use.

Smoking Guidelines
Smoking is not permitted at any SLVHCS facilities.