Customer Service - Southeast Louisiana Veterans Health Care System
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Southeast Louisiana Veterans Health Care System


Customer Service

Veteran Experience Office

SLVHCS has transitioned from patient advocates to Veterans Experience Officers in order to better understand and serve our Veterans, families and visitors' needs.Our Veteran Experience program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker.

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Donovan Ohrt

Veteran Experience Coordinator
800-935-8387 Ext. 73178

Sheila Fletcher, Veteran Experience Officer

Sheila Fletcher

Veteran Experience Officer
800-935-8387 Ext. 66496

Tamara L. Reynolds, Veteran Experience Officer

Tamara L. Reynolds

Veteran Experience Officer

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

If you or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled Veteran Experience Officers listed below who will be eager to help you with your concern in a timely manner.

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Brandon Bryant

Veteran Experience Officer
800-935-8387 Ext. 53479

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Felicia Vance

Veteran Experience Officer
800-935-8387 Ext. 62100

Jerome Simon, Veteran Experience Officer, Slidell

Jerome Simon

Veteran Experience Officer, Slidell
800-935-8387 Ext. 13479

John C. Baye, Patient and Family Outreach Coordinator

John C. Baye

Patient and Family Outreach Coordinator
800-935-8387 Ext. 62211

Terry L Cruthirds, Veteran Experience Officer, Hammond/Slidell

Terry L Cruthirds

Veteran Experience Officer, Hammond/Slidell
800-935-8387 Ext. 2647

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Wyndell Nelson

Veteran Experience Officer
800-935-8387 Ext. 64255

For a listing of additional contacts, please visit our phone directory.

Please feel free to contact us through My HealtheVet secure messaging or by email at

Survey of Your Healthcare Experience

After your visit, you may receive a confidential questionnaire by email or first-class mail asking about your most recent treatment at our facilities.

Please use the survey to let us know of any concerns, complaints or questions you have about your care so that we can resolve them. We also appreciate compliments about what we are doing right.

Veteran Engagement

During your visit our Veteran Experience Office staff may approach you to conduct a brief, on-the-spot survey. This will allow us to address any immediate concerns you may have.

Comment Cards

We have also comment cards placed in all of our clinics. These feedback tools are critical in helping shape the future of customer service at our facilities and receive weekly reviews by members of management and the health care system Director. Please take the time to fill out a comment card with each visit and let us know how you feel about the care you receive. Our goal is to provide compassionate, quality care in a timely manner.

Veterans Experience Coordinator

Donovan Ohrt
Veteran Experience Coordinator
800-935-8387, Ext. 73178

If you have a question that isn't answered to your satisfaction or would like to comment on your experience, call or visit the Veteran Experience Coordinator in the Veteran Service Center, room 1E-107 near the canteen.