Mental Health Intensive Case Management - Southeast Louisiana Veterans Health Care System
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Southeast Louisiana Veterans Health Care System


Mental Health Intensive Case Management

The Mental Health Intensive Case Management (MHICM) Program is an program that offers treatment to Veterans in their homes and community. To qualify for MHICM services, Veterans must live within 50 miles of the Veterans medical center in New Orleans and have a severe and persistent mental illness, such schizophrenia, bipolar disorder, schizoaffective, major depression disorder or severe PTSD, that significantly impairs their ability to live a fulfilling life in their community.

MHICM is a multidisciplinary team of professionals who provide intensive case management and a Veteran-centered approach tailored to meet the needs of the Veteran.

Veterans can be referred to MHICM by a VA care provider, an outside health care provider or a service provider in the community, such as a homeless shelter.

Program Objectives:

  • Improve ability to function in the community
  • Improve development and use of personal skills and strengths
  • Improve access to community resources
  • Minimize the need for hospitalization
  • Enhance satisfaction with mental health treatment

   Services Provided:

  • Weekly community visits by staff (psychiatrist, nurses, social workers or peer support specialist). Veterans receive at least one visit per week in their homes or other community locations.

  • Identification and achievement of life goals. Each Veteran is assigned a case manager to assist him/her in meeting their individual needs. Such services might include family counseling, anger management, grief counseling, help in navigating VA medical or benefits systems.

  • Crisis intervention. Assistance during emergency situations such as being out of medication or when a Veteran may require hospitalization.

  • Medication management and monitoring. Veterans medications are monitored weekly by the team for prescription refills/renewal, as well as assistance with filling his/her weekly pill organizer.

  • Community placement. MHICM can help with applications to educational institution, or community programs such as senior centers, day programs, volunteer opportunities.

  • Socialization skills. MHICM offers social skills training groups to teach individuals how to better communicate their feelings, thoughts or needs to others.

  • Family and caregiver support. In addition to meeting with the Veterans, MHICM engages family members and caregivers to help meet the needs of the Veteran and place appropriate consults when deemed necessary.

  • Education, support and advocacy. MHICM provides ongoing assistance to Veterans when necessary for their recovery such as, providing letters to employers, or accompanying Veterans to appointments, court hearings, etc.

  • Budget Management. We offer Veterans basic financial guidance and education through monthly budgeting and assistance with obtaining Fiduciaries Services within the Veterans Affairs Regional Office.

  • Compensated work therapy. We work with the Compensated Work Therapy Program on behalf of Veterans who wish to become gainfully employed.

Contact Info


  • New Orleans VA Medical Center
    2400 Canal Street
    R3 and R4 Houses on Rocheblave Street

Contact Number(s)

  • 800-935-8387 Ext. 67271

Hours of Operation

  • 7:30 a.m. to 4 p.m.